Return Policy

Our flexible return policy entitles our customers to return the product at the time of delivery due to defects in goods, damage in transit, or the quality of the product. We take return product back. We request to check all the items at the time of delivery.

However, please note a product cannot be returned due to a change of mind. If after returning product(s) the order value goes below the minimum order amount a delivery fee will be charged.

To return a product, please reach out to our Customer Service Desk at +91.8420143543 or orders@grocopolis.com

Products purchased can be returned within 24 hours from delivery.

The amount will be refunded in your wallet which can be used for your future purchases. For online payments, the amount will be refunded to the source account within 8 working days. You can reach our Customer Service Desk at +91.8420143543 or orders@grocopolis.com for any further assistance on the issue.

Under any circumstances, no cash amount will be refunded for your order.

Grocopolis holds the right to reject the return request of the product or the order if it does not meet the return policy or the request is inappropriate in nature.